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Common Questions


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Midnight the day before pick up. When logged in, your next order deadline is at the top of every page.
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No.
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We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. You can update your cards anytime by going to Menu --> Account --> Credit Cards.
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Your card is not charged when you place your order. Because many items are charged by the pound, we will not know your exact total until order is packed. Once your order is packed, your card will be charged. This usually happens the day before you receive your order.
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This changes based on your delivery/pick up preference.

Retail customers: No order minimum or maximum.

For Wholesale Delivery/Pick up: $50 order minimum. No order maximum.

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All orders must be placed through our online store. If you are a wholesale customer please fill out our wholesale application.
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When you login and choose a pick up preference, the next pickup date appears at the top of every page. You will get a specific pick up date and time window at checkout and in all emails to follow. If anything changes, we will let you know via email.
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Once the order deadline passes, you cannot cancel your order. But, you can have a friend pick up for you. Just be sure to fill them in on the pickup procedures and check your order when you receive it. Also, once you receive your order, please check it against your emailed receipt.
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Your items will be packed in big coolers. All meat items come individually packaged and frozen. Bring insulated bags from home or buy one of our insulated bags at pick up.
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Arrive at the pickup location during the scheduled time window. Bring insulated bags from home with ice packs if you will not be going straight home. We also have insulated bags for purchase at pick up.
We encourage you to bring a copy of your order's confirmation email or have it accessible on your phone. You will not need a cooler unless you are traveling more than an hour or placed a large order.